Privacy Policy
Your privacy matters to us. This policy explains how we handle your information.
Last Updated: July 30, 2026
Allstar Cooling and Heating Inc., doing business as All Star Cooling & Heating ("we," "us," or "our"), is committed to protecting the privacy and personal information of our customers, vendors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, mailing address, and other contact information you voluntarily provide when requesting service, filling out forms, or contacting us.
- Service Information: Details about the HVAC services you request, your service history, and property information relevant to providing our services.
- Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our HVAC services
- Respond to your inquiries and service requests
- Schedule and manage service appointments
- Send you service reminders and maintenance notifications
- Process payments and maintain billing records
- Communicate with you about promotions, offers, and updates (with your consent)
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party companies that assist us in operating our business (e.g., payment processing, scheduling software).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Protection: To protect the rights, property, or safety of our company, our customers, or others.
Text Messaging (SMS) and Mobile Information
If you provide your mobile number and expressly opt in, we may send you text messages. We collect two separate consents, and you may give either, both, or neither: one for service messages about your appointments (confirmations, scheduling updates, technician dispatch notifications, and reminders), and a separate one for promotional messages such as seasonal offers and discounts. Consenting to service messages does not opt you in to promotional messages. Consent to receive text messages is never a condition of purchasing any product or service from us, and you must be 18 or older.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We share mobile numbers only with the service providers that help us operate our scheduling and messaging systems, and only so they can deliver messages on our behalf — never for their own marketing.
When you opt in, we record the consent language you agreed to, where you agreed to it, and the date and time, so we can demonstrate that consent was given. You can stop receiving messages at any time by replying STOP, or get help by replying HELP. Message frequency varies, and message and data rates may apply. Full details are in our Terms of Service.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Business: Allstar Cooling and Heating Inc. (dba All Star Cooling & Heating)
- Phone: (435) 674-1490
- Email: allstarcooling435@gmail.com
- Address: 429 N Bluff St., St. George, UT 84770